Delivery information
Shipping Policy
Moolmaati delivers handloom and handcrafted products to the shipping address entered at checkout. This page explains how delivery and tracking work.
Last updated: 29 September 2026
Order processing
After an order is placed, we verify its details and prepare the items for dispatch. Processing and delivery estimates can vary by product, destination, availability, and courier service. Where an estimate is available, it will be shown at checkout or communicated with your order updates.
Shipping charges and service area
A flat shipping fee of ₹150 per order is displayed at checkout. We currently serve customers in India; available destinations are confirmed at checkout. If a destination cannot be served, we will contact you and refund any payment collected for an order we cannot fulfil.
Dispatch and tracking
When your parcel is handed to the courier, we will email the courier name, tracking number (AWB), and tracking link. We also send email updates when the shipment status changes. Courier tracking may take some time to show its first scan.
Delivery issues
Please provide a complete address and a reachable phone number. If tracking shows a delivery problem, the parcel is delayed, or the package arrives visibly damaged, contact us at moolmaatiofficial@gmail.com or +91 70990 76395 with your order number. We will coordinate with the courier and keep you informed.
Delivery completion
Please check the parcel and its contents promptly after delivery. For a damaged, defective, or incorrect item, follow the time-sensitive instructions in our Refund and Cancellation Policy.