Refund and Cancellation Policy

Cancel an order

You may request cancellation before the order is dispatched. Contact us with your order number at moolmaatiofficial@gmail.com or +91 70990 76395. Once an order has been dispatched, it cannot be cancelled; you may contact us about an eligible return after delivery. We will confirm whether cancellation is possible.

Returns and exchanges

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the request and explain the available resolution.

Items must be unused and in their original condition and packaging. Due to the handcrafted nature of our products, minor variations in weave, colour, or motif are not by themselves defects. Sarees ordered with fall stitching are customized and cannot be returned for a change of mind. This policy does not limit remedies or rights available under applicable consumer law, including for defective, deficient, damaged, or incorrect items.

Refund processing

If a refund is approved, we initiate it to the original payment method within 5–7 business days after approval. Your bank or payment provider may take additional time to show the credit. For a cancelled order that was paid online, we initiate the refund after cancellation is confirmed.

If you paid and your order was not created or confirmed, contact us with the payment reference so we can check the transaction.

How to reach us

Email moolmaatiofficial@gmail.com or call/WhatsApp +91 70990 76395. Please include your order number so we can help faster.