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Privacy Policy

This policy explains how Moolmaati handles information when you browse our store, create an account, place an order, or contact us.

Last updated: 29 September 2026

Information we collect

We collect information you provide, such as your name, email address, phone number, delivery address, account details, and messages to our support team. We also receive order, payment-status, and shipment information needed to process purchases.

Payments are processed by Razorpay. We do not store your card, UPI, or net-banking credentials. Razorpay handles payment instrument information under its own privacy and security practices.

How we use information

We use information to operate your account, accept and fulfil orders, arrange delivery, send order and shipment updates, respond to requests, prevent fraud, and meet legal obligations. We send marketing messages only where you have chosen to receive them.

Sharing and retention

We share only the information needed with service providers that support our store, including payment processing, hosting, email, and delivery. We do not sell personal information. We keep information for as long as needed for these purposes, legal record-keeping, and resolving disputes.

Your choices and security

Contact us to request access to or correction of your account information, or to ask a privacy question. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Changes to this policy

We may update this policy as our store or legal requirements change. The latest version and its effective date will be shown on this page.